Dispatch AI

Terms of Use

Effective Date: July 1, 2026 · Last Updated: July 1, 2026

These Terms of Use (“Terms”) govern your access to and use of the Dispatch AI service (the “Service”) provided by LOCKSMITH EXPRESS FL LLC (“we,” “us,” or “our”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Dispatch AI is a software-as-a-service platform that uses artificial intelligence to answer phone calls, qualify leads, route jobs to service providers, and sync related data with connected customer relationship management (CRM) tools. The Service is designed for locksmith, garage-door, and related home-service businesses.

2. Account Access

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

3. Free Trial and Billing

  • Free Trial: New subscriptions may begin with a 7-day free trial. No payment is required until the trial ends unless you choose to subscribe earlier.
  • Recurring Billing: After the trial, your subscription will renew automatically on a recurring basis unless you cancel before the renewal date.
  • Payment: All payments are processed through Stripe. You authorize us to charge your selected payment method for the applicable fees and taxes.
  • Refunds: Fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period.
  • Price Changes: We may adjust subscription prices with reasonable notice. Price changes apply to your next billing period after the change takes effect.

4. Acceptable Use

You agree not to use the Service to:

  • Send illegal robocalls, spam, or unsolicited communications.
  • Violate the Telephone Consumer Protection Act (TCPA), 10DLC rules, or any other telemarketing or communications law.
  • Impersonate another person or misrepresent your identity or business.
  • Transmit malware, viruses, or other harmful code.
  • Interfere with the operation of the Service or other users’ accounts.
  • Collect or harvest personal information without proper consent.

We may suspend or terminate access for any violation of these rules.

5. AI Output Disclaimer

The Service uses artificial intelligence to transcribe, interpret, and respond to calls. AI outputs are provided “as is” and may contain errors. You are responsible for reviewing AI-generated summaries, routing decisions, and customer information before relying on them. We do not guarantee that every call will be handled perfectly or that the AI will correctly identify every customer need.

6. Customer Data

You retain ownership of all customer data, call recordings, and business information you submit or generate through the Service. You grant us a limited license to use, process, and store that data solely to provide and improve the Service.

You are responsible for obtaining any necessary consents from your customers, including consent to record calls and send SMS messages, in compliance with applicable law.

7. SMS and Voice Communications

The Service may send SMS and voice messages to you and your customers. Standard message and data rates may apply. Message frequency varies based on job activity. Reply STOP to opt out of SMS messages or HELP for assistance. We do not transfer or disclose SMS opt-in data or phone numbers for marketing purposes.

8. Carrier Liability Disclaimer

Message delivery depends on the networks and services of wireless carriers and other message transport providers. We and those carriers are not liable for delayed, undelivered, misdirected, or corrupted messages, nor for any errors in routing or transmission caused by factors outside our reasonable control, including network congestion, carrier downtime, incorrect contact information, or device limitations.

9. Age Restriction

The Service is intended for users who are at least 18 years of age. By creating an account or using the Service, you represent that you are 18 or older and have the legal capacity to enter into these Terms. If you are under 18, you may not use the Service or submit any personal information.

10. External Services

The Service integrates with external services such as Stripe, Twilio, Loren AI CRM (GoHighLevel), Google Maps, Mailgun, and Supabase. Your use of those services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or practices of external services.

11. Intellectual Property

All software, designs, trademarks, and content that make up the Service are owned by us or our licensors. You may not copy, modify, distribute, or create derivative works of our proprietary materials without our written permission. You retain ownership of your own data and content.

12. Confidentiality

We treat your account information and customer data as confidential and use it only as described in our Privacy Policy and these Terms. You agree to keep your account credentials confidential and to use reasonable security measures to protect your access to the Service.

13. Indemnification

You (the Customer) agree to defend, indemnify, and hold harmless LOCKSMITH EXPRESS FL LLC, Dispatch AI, Loren AI, and our owners, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use or misuse of the Service, your dedicated phone numbers, or any connected integrations.
  • Your technicians, sales reps, contractors, or employees, including any dispute, claim, or incident arising from a dispatched job or service call.
  • Your customers, callers, or clients, including any service outcomes, property damage, pricing disputes, or interactions.
  • Your failure to obtain lawful consent for call recording, artificial intelligence disclosures, SMS communications, or telemarketing under applicable state and federal laws.
  • Any violation of TCPA, A2P/10DLC carrier rules, telemarketing laws, or these Terms by you or your agents.

14. Limitation of Liability & As-Is Service

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

DISPATCH AI / LOREN AI SHALL NOT BE LIABLE FOR: (a) MISSED, DROPPED, OR UNANSWERED CALLS; (b) MISSED LEADS OR ERRORS IN LEAD QUALIFICATION; (c) ARTIFICIAL INTELLIGENCE TRANSCRIPTION, VOICE, OR ROUTING ERRORS; (d) MIS-DISPATCH OR INCORRECT JOB ASSIGNMENT; (e) CARRIER OR SYSTEM DOWNTIME, SERVICE INTERRUPTIONS, OR TECHNICAL OUTAGES; OR (f) ANY LOST BUSINESS, REVENUE, PROFIT, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. TCPA, A2P/10DLC & Call Recording Compliance

You (the Customer) are solely and exclusively responsible for ensuring that your use of the Service complies with all local, state, federal, and international laws and regulations.

Call Recording & AI Disclosure Consent: You acknowledge and agree that it is your sole responsibility to comply with state one-party and two-party (all-party) consent laws regarding call recording and artificial intelligence voice handling. By forwarding calls to your dedicated Dispatch AI number, you authorize our AI agent to answer, record, transcribe, and process calls on your behalf, and you warrant that you have provided all required notices and disclosures to your callers.

TCPA and A2P/10DLC: You agree to strictly follow all Telephone Consumer Protection Act (TCPA) requirements, CTIA guidelines, and A2P/10DLC carrier registration rules. You will not send unsolicited marketing messages or robocalls. Any fines or carrier penalties incurred due to your messaging practices are your sole responsibility.

16. Binding Arbitration & Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court. Arbitration shall take place in Martin County, Florida.

Class Action Waiver: YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

17. Dispute Resolution & Governing Law

These Terms and any arbitration or proceedings shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles. For any matters not subject to arbitration, you consent to the exclusive personal jurisdiction of the state and federal courts located in Martin County, Florida.

18. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Service after changes take effect constitutes your binding acceptance of the updated Terms.

19. Termination

You may stop using the Service at any time. We may suspend or terminate your access at any time, with or without notice, for any reason, including violation of these Terms. Upon termination or cancellation, your dedicated phone number will be reclaimed. Provisions related to data ownership, confidentiality, indemnification, liability limitations, and arbitration survive termination.

20. Contact Us & Attorney Review Note

NOTE: These Terms of Service and legal compliance clauses are drafted as strong commercial SaaS protections for Dispatch AI / Loren AI and are subject to final review by Customer's legal counsel.

Questions about these Terms? Email us at lorenaiteam@gmail.com, call (225) 414-5625, or write to LOCKSMITH EXPRESS FL LLC, 246 Preserve Trail N, Stuart, FL 34994.

See also our Privacy Policy.